- Weather & Safety: If we need to cancel a trip for weather or safety reasons, you’ll receive a full refund. We’ll notify you right away using the phone or email you provide.
- Your Cancellations:
- Public Cruises (1–5 guests): Cancel or reschedule up to 24 hours before departure for a refund (minus a $5 per-person cancellation fee). Within 24 hours, tickets are nonrefundable.
- Groups (6+ guests on public cruises): Cancel or reschedule up to 48 hours before departure for a refund (minus $5 per person cancellation fee). Within 48 hours, tickets are nonrefundable.
- Private Charters: Cancel or reschedule up to 2 weeks before your event for a refund (minus a 3% card fee). Within 2 weeks, charter reservations are nonrefundable.
- No-Shows: If we don’t hear from you, your reservation will be released and no refund given.
- Transfers: Reservations (except No-Shows) can be transferred to another person or used for a future trip if you contact us within the timeframes above. We’ll just need the new guest’s name and contact details to update our manifest and waiver.
